Return Policy
General Returns Policy
Mattresses & memory foam mattress toppers purchased from IHanherry.com come with our standard 365-Night Trial return policy.
Other products ordered through IHanherry.com can only be returned new and unopened within 30 days. Please see the product page for the return policy associated with any specific item.
All products eligible for returns must be properly packaged to prevent damage; otherwise, additional charges may be applied. Products returned soiled or with smoke damage will be sent back to you in lieu of a refund.
Please NOTE: All items purchased directly through IHanherry are eligible for free returns due to product shipping breakage issues or quality issues. If it is a personal problem, such as the size is too small, do not like it, etc., customers need to bear the return shipping cost themselves.
Please reach out to customer support with any questions you may have before ordering, to avoid returns.
365-Night Money-Back Guarantee (Mattresses & Memory Foam Mattress Toppers Only)
*We offer a 365-night trial only for mattresses & memory foam mattress toppers, which means you can return your mattress & mattress topper during the 365-day trial.
*Please save the original mattress packaging materials during your 365 Night Sleep Trial, in case you decide to return your mattress.
If you don’t love your IHanherry mattress, contact us within 365 nights to begin a return. Please Note: We do require customers to sleep on their mattress for at least 30 nights in order to take full advantage of the Adjustment Period. This ensures you're fully adjusted to the mattress before you're eligible for a return. If, however, you decide you need to process a return within the 30 days (before day 31), we'd charge a $99 early processing fee.
If you want to return your mattress or memory foam mattress topper after completing the initial 30-night break-in period and before the 365th night after delivery, Please e-mail us at info@ihanherry.com. Please keep in mind that the mattresses returned must be in good condition, without damages and stains. If the mattresses damaged due to improper use, we will refuse to accept the return request.
If you want to return a mattress due to product defect, please follow the procedure's down before contacting our customer service team.
1. Take a photo of mattress label, so we can identify the product batch.
2. Remove the mattress cover and place your mattress in a bright room.
3. Take a horizontal photo of IHanherry mattress. Take a horizontal photo of the mattress on the floor (and not on top of any bed frames). The defect should be shown in the photo. Please also make sure that the cover is removed.
Once we received your mattresses and inspected your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 1-3 business days. Please allow 3-5 business days for the refund to settle back on your original form of payment. If it has been longer than this, we're happy to help check on your refund! Please contact us at info@ihanherry.com with your order number on hand.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If an item looks damaged or parts are missing, please notify us. We will arrange for a replacement as quickly as possible.
Even if the package appears only slightly damaged, write "Package Damaged" when you sign for the delivery. This is very important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement.
All returned products should be in the original packaging.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 1-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at info@ihanherry.com.
Canceling Orders
If you change your mind after placing an order on the website, IHanherry.com, please contact us immediately to cancel your order. We will issue a full refund provided your order has not been prepared and shipped.
Once an order has shipped, it cannot be canceled without incurring shipping charges. If you refuse an order that is undamaged, any fees deducted from your return will be in line with our standard return policy for that particular product.
Customer Service Questions or Issues
Our goal is to make buying online easy, safe, and efficient. If you have any issues with ordering, delivery, your 365 Night Sleep Trial, or returns, please contact us and we will make every effort to resolve it.